Refund Policy
Effective Date: 29 August 2026
At Thozha Clothing, we want our customers to have a satisfactory shopping experience. Please read the following Refund Policy before placing an order.
1. Eligibility for Refund
Refunds may be considered for eligible products that are received damaged, defective, incorrect or significantly different from the product ordered.
2. Return Condition
Products eligible for return must be unused, unworn, unwashed and returned in their original condition with original packaging, tags and accessories intact.
Products that have been worn, washed, altered or damaged after delivery may not be eligible for return or refund.
3. Refund Request
Customers should contact us within 7 days of receiving the order with their order number and relevant photographs/videos showing the issue.
4. Quality Verification
Once the returned product is received, it may be inspected to determine whether it qualifies for a refund.
5. Refund Processing
If the refund is approved, the eligible refund amount will be processed to the original payment method used for the order.
The time taken for the amount to reflect in the customer's account may depend on the payment gateway or bank.
6. Non-Refundable Situations
Refunds may not be provided for:
- Products damaged due to customer misuse
- Products that have been worn or washed
- Products without original tags/packaging
- Products altered by the customer
- Orders returned after the permitted return period
- Incorrect size selected by the customer, if size-related returns are not offered
7. Shipping Charges
Shipping or delivery charges may be non-refundable unless the return is due to an incorrect, defective or damaged product supplied by us.
8. Contact
For refund-related queries, please contact our customer support through the contact page, call or WhatsApp 9865719977, or visit 3/22, Ultra RMC Plaza, Immamkhan Street, Pollachi — 642001.